Privacy Policy

Welcome to Locallio ("Locallio", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

Locallio is a digital marketplace platform that helps users discover, compare, and connect with local businesses, service providers, and professionals. Locallio does not directly provide, employ, manage, supervise, or guarantee the services offered by third-party service providers listed on the platform.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services.

By accessing or using Locallio, you agree to the practices described in this Privacy Policy.

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Profile information
• Business information
• Location details
• Reviews and ratings
• Messages sent through the platform
• Customer support communications

2.2 Information Collected Automatically

When you use Locallio, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Pages viewed
• Search activity
• Referral sources
• Date and time of access
• Cookies and similar technologies

2.3 Location Information

With your permission, Locallio may collect location information to help you find nearby businesses and services and improve the relevance of search results.

We use your information to:

• Create and manage accounts
• Facilitate connections between users and service providers
• Display business listings and profiles
• Process bookings and service requests
• Improve platform functionality
• Personalize user experiences
• Send account notifications and updates
• Prevent fraud and abuse
• Comply with legal obligations
• Respond to customer support requests

Locallio operates solely as a marketplace and discovery platform.

Service providers, businesses, and professionals listed on Locallio are independent third parties and are not employees, agents, contractors, representatives, or partners of Locallio.

Locallio does not:

• Employ service providers
• Supervise service providers
• Control service quality
• Guarantee outcomes
• Perform services on behalf of providers

Any agreement, transaction, booking, communication, or service engagement between a user and a service provider is solely between those parties.

Users should conduct their own due diligence before engaging any provider.

We may share information:

With Service Providers

Information necessary to facilitate service requests, bookings, or communications may be shared with the selected provider.

With Business Partners

We may share information with trusted partners who assist in operating the platform.

Legal Requirements

We may disclose information when required by law, court order, regulatory authority, or government request.

Business Transfers

If Locallio is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

Reviews, ratings, comments, profile information, business listings, and other content submitted to Locallio may become publicly visible.

Please avoid posting confidential, private, or sensitive information in public areas of the platform.

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Locallio uses cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Analyze platform performance
• Enhance user experience
• Provide security features

Users may adjust browser settings to refuse cookies, although some platform features may not function properly.

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, it may be deleted or anonymized.

Locallio is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Subject to applicable law, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Object to certain processing activities
• Withdraw consent
• Request data portability

Requests may be submitted through our support channels.

Locallio strives to comply with the requirements of the Protection of Personal Information Act, 2013 ("POPIA") and other applicable privacy and data protection laws.

Users may contact us regarding privacy concerns or complaints relating to personal information processing.

Locallio may contain links to third-party websites, services, businesses, and providers.

We are not responsible for the privacy practices, content, policies, or activities of third-party websites or service providers.

Users should review the privacy policies of any third-party services they interact with.

Locallio is a technology platform that facilitates visibility, discovery, communication, and connections between users and independent service providers.

Locallio is not responsible for:

• The conduct of service providers
• Service quality
• Pricing disputes
• Service outcomes
• Damages arising from provider engagements
• Misrepresentations made by providers

Users engage providers at their own discretion and risk.

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the platform after updates constitutes acceptance of the revised policy.

For questions regarding this Privacy Policy or data protection matters, please contact:

Email: privacy@mylocallio.com

Website: https://mylocallio.com

Locallio
Cape Town, South Africa