Question 1

What is Locallio?

Accepted Answer

Locallio is a South African marketplace that connects you with trusted local service providers — plumbers, electricians, tutors, domestic workers, photographers, hairdressers, handymen, and freelancers in your community.

Question 2

How do I find providers near me?

Accepted Answer

When you open Locallio, we automatically detect your approximate location and show verified providers nearby. You can also enter any address to see providers around that area.

Question 3

Is it free to use?

Accepted Answer

Yes — browsing providers, viewing profiles and reviews, and contacting providers through the platform is free for customers.

Question 4

How do I become a provider?

Accepted Answer

Tap “Become a Provider” in the menu, complete your profile, and submit your verification documents. Our team reviews applications and notifies you by email once approved.

Question 5

Are providers verified?

Accepted Answer

Yes. Every provider goes through identity and document verification before their profile becomes visible to customers.

Question 6

What currency are prices in?

Accepted Answer

All prices on Locallio are displayed in South African Rand (ZAR).

Question 7

How do payments work?

Accepted Answer

You agree on pricing directly with the provider. Payment terms (deposit, on completion, EFT, cash) are arranged between you and the provider.

Question 8

What if I have a problem with a provider?

Accepted Answer

Use the “Report a problem” option on the booking or provider profile, or contact us through the Support page and our team will assist.

Question 9

Can I leave a review?

Accepted Answer

Yes. After a completed booking you can rate and review the provider to help the rest of the community.

Question 10

How is my personal information protected?

Accepted Answer

Your contact details are never shown publicly. We follow strict privacy practices — see our Privacy Policy for details.

Frequently Asked Questions